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Things Consumers Don’t Know (But Should) When Hiring a Garage Door Repair Company

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Garage door not working correctly? A quick Google search can provide dozens of repair options, but it's hard to know who to trust. 

We know that finding a garage door repair company might make you want to pull your hair out, but don’t worry! We can help you determine if a garage door repair company is worth your money and time.

Accreditation/Certification

You don’t just want anyone to repair your garage door. As a homeowner, you want to hire a professional, trustworthy company. 

The best way to tell if a company knows its stuff is by checking their level of training and education. If their technicians have been certified through the Institute of Door Dealer Education and Accreditation (IDEA), or IDEA, then we’re off to a great start. IDEA certifications are awarded by the International Door Association (IDA), whose mission is to provide, “advocacy, education, and collaboration to advance the industry with increased professionalism.” 

Hire educated professionals, like the technicians at Precision Door, who have the know-how to get the job done right.

Reputation

Word-of-mouth used to be the best way to determine a company’s reputation. After all, if you heard about the company from a friend, they must be doing something right. Today, reputation is best determined online through ratings and reviews.

While Google is the easiest source to look at when it comes to a company’s online rating, there are other sources out there to check, such as HomeAdvisor and Facebook. Make sure they have consistent ratings across these different platforms.

You'll also want to take into consideration how long different companies have been in business and how many reviews they have. A garage door repair company that’s only been around for one year may have a 4.9 star rating through Google, but only 25 reviews. This could be a sign that the business hasn’t be around long enough to know if their doors can stand the test of time. An established company that’s been around for more than five years will have an established customer base with repeat customers leaving reviews. They may only have a 4.7 rating, however this number may be backed by 1,000+ reviews that have tested the quality of the company. 

Which would you rather hire? A company still working out the kinks, or a company with expertise and experience?

Transparency

Who you gonna call? Someone who answers! 

When you’re picking the right garage door repair company, you need people who are ready to answer your questions and can provide status updates. Even better, look for a company that offers real time tracking of the service technician coming to your house. If you hire the Precision Door team, you’ll get a text with the name and picture of your technician, along with their estimated arrival time.

Red Flags

Even with reviews and ratings, there are still ways to get duped when hiring a garage door company. These are the biggest red flags to avoid:

  • No website or social media presence – In this internet-driven world, there should be a way to find a company’s information and services online.
  • Cost is too good to be true – We all want to save some dough, but there’s no need to burn it by hiring an unqualified company. This mistake could lead to you spending more money (and time) in the long run.
  • No brick-and-mortar location – If there’s a problem, it’s usually easier to go to a location to sort it out, rather than be at the mercy of someone’s voicemail.
  • Unmarked company vehicles – Most people would think twice if an unmarked white van pulled up in your driveway. An established company would have their logo somewhere on their company vehicles.

If you’re about to hire a company that exhibits something from the list above, you may want to reconsider.

Hire The Best

Now, with this information in your arsenal, you’re ready to hire the best equipped, most experienced team of garage door repair specialists. Call the certified professionals at Precision Door who go above and beyond to serve their customers and will be with you every step of the way.

Schedule An Appointment